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- As a client or prospective client of Disability Law Center of Alaska, you have the right to file a written grievance if you are not satisfied with the quality of services provided to you, if you believe that you were improperly denied service, and/or if you believe that Disability Law Center of Alaska has violated its legal obligations.
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Among other obligations, we must ensure that we; are independent of service providers for people with disabilities (such as hospitals and group homes); have the capacity to protect and advocate the rights of people with disabilities; have access to facilities, residents and records for the purpose of investigating incidents of abuse and neglect of people with disabilities; maintain confidentiality of client records; and provide the public with an opportunity to comment on our statement of objectives and priorities.
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The grievance process is designed to assure that people eligible for services from Disability Law Center of Alaska are provided full access to the agency. This right is guaranteed under the three Federal laws governing the activities of P&As, including our organization: the Developmental Disabilities Assistance and Bill of Rights Act, the Protection and Advocacy for Individuals with Mentally Illness Act and the Protection and Advocacy for Individual Rights Program (in the Rehabilitation Act).
A grievance may be filed by a person with a disability or his/her representative or family member under either of the following circumstances:
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When there is disagreement about the decision of Disability Law Center of Alaska not to provide individual advocacy services;
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There is dissatisfaction regarding the quality or extent of the services actually provided;
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There is a belief that Disability Law Center of Alaska has failed to fulfill one or more of its legal obligations; or
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It is believed that Disability Law Center has discriminated in the provision of its services on the basis of disability, race, or another prohibited basis.
Click here for a grievance form.
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